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Adagio Documentation

FAQ

I submitted my application, but I don’t see any ads serving. What should I check?

Section titled “I submitted my application, but I don’t see any ads serving. What should I check?”

If your application has been approved but you do not see ads serving yet, please verify the following:

  1. ads.txt / app-ads.txt
    Make sure all required Adagio and demand partner entries have been correctly added to your ads.txt or app-ads.txt file and are publicly accessible. Refer to update-your-app-ads.txt-file.md
  2. Inventory configuration in Google
    Ensure that Adagio has been added to the relevant yield groups, and that the inventory you want to monetize is properly targeted. Please refer to Google official documentation : Create and manage yield groups
  3. Approval status
    Confirm that your status in the Google UI is Approved under Delivery > Bidders.

If everything is correctly configured and ads are still not serving, please contact Adagio support.

My application is still “Pending”. How long does the review take?

Section titled “My application is still “Pending”. How long does the review take?”

After you complete the onboarding flow, Adagio reviews your submission as part of its vetting process.

Due to the volume of requests, the review process may take several business days. During this time, your status will remain Pending in the Google interface.

There is no additional action required from your side while the review is in progress.

My application was rejected. Can I know the reason or appeal the decision?

Section titled “My application was rejected. Can I know the reason or appeal the decision?”

Due to the high volume of Open Bidding applications, Adagio may not be able to provide detailed reasons for individual rejections or offer an appeal process.

Rejections may occur for reasons such as (non-exhaustive):

  • Inventory not meeting brand safety or quality requirements
  • Unsupported geographies (see geographic-restrictions.md)
  • Incomplete or inaccurate information provided during onboarding

To improve the chances of approval in future submissions, please ensure that all information provided is complete and accurate.

I did not provide any billing information. How will I get paid?

Section titled “I did not provide any billing information. How will I get paid?”
  • Standard Open Bidding: All reporting and payouts are handled directly by Google. No billing setup or payment details are required within Adagio.
  • Direct Pay (GAM 360): Payments are managed directly by Adagio. You must enter your banking details in the Adagio interface under Settings > Billing (coming soon). Payouts follow Net 60 terms with a $200 minimum threshold.

Will I get access to an Adagio reporting or management interface?

Section titled “Will I get access to an Adagio reporting or management interface?”

Adagio provides access to limited reporting and inventory information in its interface.

However, for Google Open Bidding traffic, Google Ad Manager remains the source of truth for:

  • reporting,
  • auction behavior,
  • inventory management,
  • and revenue reconciliation.

Data visible in the Adagio interface may differ from Google reporting due to differences in measurement scope and timing.

For this reason, publishers should always rely on Google Ad Manager data when reviewing performance or revenue related to Open Bidding traffic.

Do I need to update ads.txt or app-ads.txt?

Section titled “Do I need to update ads.txt or app-ads.txt?”

Yes.

In order to monetize inventory through Adagio on Open Bidding, you must declare Adagio and its demand partners as authorized sellers in your ads.txt and/or app-ads.txt file.

Please refer to the update-your-app-ads.txt-file.md section of this documentation for the full and up-to-date list of required entries.

Failure to correctly update ads.txt or app-ads.txt may prevent monetization.

I already work with Adagio through another integration. Can I add Google Open Bidding?

Section titled “I already work with Adagio through another integration. Can I add Google Open Bidding?”

Yes.

If you already work with Adagio through another integration, you can link Google Open Bidding to your existing Adagio setup during the onboarding flow.

You will be asked to sign in to your existing Adagio account and select the relevant publisher account before accepting the Open Bidding addendum.

Can I set price floors or targeting rules in Adagio?

Section titled “Can I set price floors or targeting rules in Adagio?”

Yes, it is technically possible to configure certain pricing or targeting rules in Adagio.

However, for Google Open Bidding traffic, Adagio strongly recommends managing all pricing, targeting, and inventory rules directly in Google Ad Manager.

Google Ad Manager remains the source of truth.

Configuring these settings in Google ensures:

  • consistent auction behavior,
  • accurate reporting,
  • and full alignment with Google Open Bidding mechanisms.

Any configuration done outside of Google Ad Manager may lead to unexpected behavior and is therefore not recommended for Open Bidding traffic.

Which ad formats and platforms are supported?

Section titled “Which ad formats and platforms are supported?”

Adagio supports monetization across standard Google Open Bidding formats.

Currently supported

Section titled “Currently supported”
  • Desktop web
  • Mobile web
  • Display
  • Video

Currently not supported

Section titled “Currently not supported”
  • Mobile app inventory (coming soon)
  • AMP inventory

Supported formats and sizes ultimately depend on:

  • Google Open Bidding availability, and
  • how your inventory is configured in Google Ad Manager.

Are there countries from which traffic is not monetized?

Section titled “Are there countries from which traffic is not monetized?”

Yes.

Traffic originating from China, Malaysia, Indonesia, Nigeria and the Philippines is automatically discarded by Adagio on Open Bidding and will not be monetized. We recommend excluding these countries from the yield groups that include Adagio.

For more details, please refer to geographic-restrictions.md.

I have new domains or apps I want to monetize. What should I do?

Section titled “I have new domains or apps I want to monetize. What should I do?”

In most cases, no action is required.

Domains and app bundles registered in Google Ad Manager are automatically synced into Adagio once per day.

What to do first

Section titled “What to do first”
  • After adding new inventory in Google Ad Manager, please wait up to 24 hours.
  • Then check whether the inventory appears in Adagio UI under:
    Inventory → Websites / Apps

If the inventory is still not visible after 24 hours

Section titled “If the inventory is still not visible after 24 hours”

You can add the inventory manually in Adagio.

To do so, please refer to the following documentation: declare-your-websites-apps.md

When to contact support

Section titled “When to contact support”

If the inventory still does not appear after the automatic sync and manual addition, please contact Adagio support and include:

  • Your Adagio Organisation ID
  • The domain(s) and/or app bundle(s) you wish to monetize

New inventory may be subject to review before monetization can begin.

Can I disconnect Adagio from Google Open Bidding?

Section titled “Can I disconnect Adagio from Google Open Bidding?”

Once the Open Bidding partnership is established, publishers cannot fully “remove” a bidder via the Google UI.

However, you can stop sending traffic to Adagio at any time by removing Adagio from your yield groups (Google Ad Manager)